Had a Not at Fault Accident? Get a Free Hire Car Today
Had a Not at Fault Accident?
Get a Free Hire Car Today
Specialising in Car Claims since 2011
Free Hire Vehicle
Maximise Payouts
Zero Fault Zero Cost
2025 Car Claims
Had a Not at Fault Accident?
Get a Free Hire Car Today.
Had a Not at Fault Accident? Get a Free Hire Car Today
Specialising in Car Claims since 2011
Free Hire Vehicle
Maximise Payouts
Zero Fault Zero Cost
2025 Car Claims
Had a Not at Fault Accident?
Get a Free Hire Car Today.
CAR ACCIDENT NOT YOUR FAULT?
We assist Australians everyday with their Not At Fault Claims and Not At Fault Car Hire. ZERO FAULT , ZERO COST
We Also support Australians with At Fault Repair Claims, providing Excess Reimbursements to ease the financial burden.
1. Start Your Claim
Fill out a quick form or call our team to begin your not at fault accident claim. We’ll collect the details of your incident and confirm your eligibility for a free hire car.
1. Start Your Claim
Fill out a quick form or call our team to begin your not at fault accident claim. We’ll collect the details of your incident and confirm your eligibility for a free hire car.
2. We Handle the Insurer
Our claims specialists contact the at-fault insurer, arrange assessments, and manage all the paperwork for you. You won’t need to spend hours on hold — we’ll keep you updated every step of the way.
2. We Handle the Insurer
Our claims specialists contact the at-fault insurer, arrange assessments, and manage all the paperwork for you. You won’t need to spend hours on hold — we’ll keep you updated every step of the way.
3. Get Back on the Road
Your vehicle is repaired at one of our approved workshops using genuine parts, while you stay mobile in a replacement hire car — all at no cost if you’re not at fault.
3. Get Back on the Road
Your vehicle is repaired at one of our approved workshops using genuine parts, while you stay mobile in a replacement hire car — all at no cost if you’re not at fault.
OUR SERVICES
OUR SERVICES
Not At Fault Claims
You don’t have to go through your current insurer after an accident that wasn’t your fault — and risk a premium increase.
Insurance companies often try to cut costs, especially when both drivers are insured with them. That means you may not always get the outcome you deserve.With our Not At Fault Claims Service, we work only for you.
Our team ensures you recover the full value of all costs you’ve incurred from your accident — including repairs, hire cars, towing, and more.
Accident Replacement Vehicles
Don’t let an accident leave you without transport. If your vehicle was damaged in a not-at-fault accident, you may be entitled to a like for like replacement vehicle at no cost to you.
At DirectClaims, we’ll arrange a replacement car that suits your lifestyle — whether that’s a sedan, SUV, ute or luxury vehicle. While your car is being repaired, you’ll stay on the road without paying out of pocket.
At Fault Claims
Being at fault doesn’t mean you should be left out of pocket or stuck with poor-quality repairs. When you choose us as your repairer, we’ll reimburse your excess, saving you money.
Unlike insurer-preferred repairers, who are motivated to cut costs by using second-hand parts and rushing jobs, we make sure your vehicle is repaired properly and to a high standard. With us, you save on your excess and get repairs done the right way.
Accident Replacement Vehicles
Don’t let an accident leave you without transport. If your vehicle was damaged in a not at fault accident, you may be entitled to a like-for-like replacement vehicle at no cost to you.
At DirectClaims, we’ll arrange a replacement car that suits your lifestyle — whether that’s a sedan, SUV, ute or luxury vehicle. While your car is being repaired, you’ll stay on the road without paying out of pocket.
15+
Years Of Experience
100+
Hire Vehicles Available
85+
In Claims in 2025
At Fault Claims
Being at fault doesn’t mean you should be left out of pocket or stuck with poor-quality repairs. When you choose us as your repairer, we’ll reimburse your excess, saving you money.
Unlike insurer preferred repairers, who are motivated to cut costs by using second-hand parts and rushing jobs, we make sure your vehicle is repaired properly and to a high standard. With us, you save on your excess and get repairs done the right way.
15+
Years Of Experience
100+
Hire Vehicles Available
85+
In Claims in 2025
What clients say about us
After my not at fault accident, they organised a free hire car and dealt with the insurer so I didn’t have to. They made sure I got the proper payout and kept me updated the whole way. Couldn’t recommend them enough!
Alex Samson
Not At Fault
Direct Claims took care of everything after my accident. I didn’t have to argue with the insurer—they fought for me and made sure I was looked after.
Mark Rodriguez
At Fault
From the hire car to the final payout, Direct Claims made the whole thing simple. Highly recommend their service.
Ryan Johnson
Not At Fault
Insurance wanted to cut costs, but Direct Claims made sure my repairs were done properly and my payout was fair.
Tom Bennett
At Fault
After my not at fault accident, they organised a free hire car and dealt with the insurer so I didn’t have to. They made sure I got the proper payout and kept me updated the whole way. Couldn’t recommend them enough!
Alex Samson
Not At Fault
Direct Claims took care of everything after my accident. I didn’t have to argue with the insurer—they fought for me and made sure I was looked after.
Mark Rodriguez
At Fault
From the hire car to the final payout, Direct Claims made the whole thing simple. Highly recommend their service.
Ryan Johnson
Not At Fault
Insurance wanted to cut costs, but Direct Claims made sure my repairs were done properly and my payout was fair.
Tom Bennett
At Fault
Not At Fault Claims
You don’t have to go through your current insurer after an accident that wasn’t your fault — and risk a premium increase.
Insurance companies often try to cut costs, especially when both drivers are insured with them. That means you may not always get the outcome you deserve.
With our Not At Fault Claims Service, we work only for you. Our team ensures you recover the full value of all costs you’ve incurred from your accident — including repairs, hire cars, towing, and more.
Get in Touch with DirectClaims Melbourne
Contact Us
Contact Us
Had a not at fault accident? Our team can help you start your claim and arrange a free hire car
OR...
FILL OUT A CLAIM FORM TODAY!
We use this form to understand your accidnt a little better so we can assist you as fast as we can.
1. Start Your Claim
Fill out a quick form or call our team to begin your not at fault accident claim. We’ll collect the details of your incident and confirm your eligibility for a free hire car.
1. Start Your Claim
Fill out a quick form or call our team to begin your not at fault accident claim. We’ll collect the details of your incident and confirm your eligibility for a free hire car.
2. We Handle the Insurer
Our claims specialists contact the at-fault insurer, arrange assessments, and manage all the paperwork for you. You won’t need to spend hours on hold — we’ll keep you updated every step of the way.
2. We Handle the Insurer
Our claims specialists contact the at-fault insurer, arrange assessments, and manage all the paperwork for you. You won’t need to spend hours on hold — we’ll keep you updated every step of the way.
3. Get Back on the Road
Your vehicle is repaired at one of our approved workshops using genuine parts, while you stay mobile in a replacement hire car — all at no cost if you’re not at fault.
3. Get Back on the Road
Your vehicle is repaired at one of our approved workshops using genuine parts, while you stay mobile in a replacement hire car — all at no cost if you’re not at fault.
What clients say about us
After my not at fault accident, they organised a free hire car and dealt with the insurer so I didn’t have to. They made sure I got the proper payout and kept me updated the whole way. Couldn’t recommend them enough!
Alex Samson
Not At Fault
Direct Claims took care of everything after my accident. I didn’t have to argue with the insurer—they fought for me and made sure I was looked after.
Mark Rodriguez
At Fault
From the hire car to the final payout, Direct Claims made the whole thing simple. Highly recommend their service.
Ryan Johnson
Not At Fault
Insurance wanted to cut costs, but Direct Claims made sure my repairs were done properly and my payout was fair.
Tom Bennett
At Fault
After my not at fault accident, they organised a free hire car and dealt with the insurer so I didn’t have to. They made sure I got the proper payout and kept me updated the whole way. Couldn’t recommend them enough!
Alex Samson
Not At Fault
Direct Claims took care of everything after my accident. I didn’t have to argue with the insurer—they fought for me and made sure I was looked after.
Mark Rodriguez
At Fault
From the hire car to the final payout, Direct Claims made the whole thing simple. Highly recommend their service.
Ryan Johnson
Not At Fault
Insurance wanted to cut costs, but Direct Claims made sure my repairs were done properly and my payout was fair.
Tom Bennett
At Fault