We Can Help You With Your Not At Fault Claim
If you’ve been in a not at fault accident, Direct Claims takes care of your insurance claim, car repairs, and free accident replacement vehicle
Aussie Call Centre
Quick Process
Our Own Accessors
You Pay Nothing
We Can Help You With Your Not At Fault Claim
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If you’ve been in a not at fault accident, Direct Claims takes care of your insurance claim, car repairs, and FREE accident replacement vehicle
Aussie Call Centre
Quick Process
Our Own Accessors
You Pay Nothing
We Help You Get Back on the Road After a Not at Fault Accident
At Direct Claims, we specialise in helping Australian drivers with their Not at Fault Car Accident Claims. Our expert team manages the entire process — from insurance claim lodgement and vehicle repair coordination to arranging a free accident replacement car — so you don’t pay anything out of pocket.
We work directly with the at fault party’s insurer to recover all associated costs, ensuring your car is repaired to manufacturer standards using genuine parts and approved repairers. With our local Australian call centre, fast claim process, and independent assessors, you can trust Direct Claims to handle your case professionally and efficiently.
If you’ve recently been in an accident that wasn’t your fault, contact our team today to start your claim. We’re available 7 days a week to help you get back on the road — stress-free.
We Help You Get Back on the Road After a Not-at-Fault Accident
Uninsured? You’re Still Covered.
At Direct Claims Melbourne, we help both insured and uninsured drivers handle their not at fault car accident claims with zero out-of-pocket costs. If the other driver caused the accident, you’re legally entitled to claim all damages through the at-fault driver’s insurer — even if you don’t have insurance yourself.
You don’t need to lodge the claim through your own insurer, which means no excess fees and no risk of premium increases. Our team deals directly with the at-fault insurer, ensuring you receive fast repairs, a free replacement hire car, and full cost recovery.
Whether you hold comprehensive insurance or no policy at all, our Melbourne accident management specialists are ready to assist and get you back on the road quickly and stress-free.
Why Choose
Stress Free Not at Fault Car Accident Claims in Melbourne
Stress Free Not at Fault Car Accident Claims in Melbourne
Direct Claims Helps Melbourne Drivers Get Back on the Road Fast — with No Cost to You
Direct Claims Helps Melbourne Drivers Get Back on the Road Fast — with No Cost to You
At Direct Claims Melbourne, we specialise in helping drivers after a not at fault car accident. Our local team manages your entire not at fault insurance claim, including vehicle repairs, free accident replacement car hire, and towing, all at no cost to you.
We recover the full amount directly from the at fault driver’s insurer, meaning you won’t pay any insurance excess, and your premium remains unaffected. Whether you’re insured or uninsured, our experts handle everything from start to finish — ensuring your vehicle is repaired to manufacturer standards with genuine parts through our Melbourne-based preferred repairers.
With a local Australian call centre, independent assessors, and a fast, stress-free process, Direct Claims makes it easy to get back on the road with confidence.
At Direct Claims Melbourne, we specialise in helping drivers after a not at fault car accident. Our local team manages your entire not at fault insurance claim, including vehicle repairs, free accident replacement car hire, and towing, all at no cost to you.
We recover the full amount directly from the at fault driver’s insurer, meaning you won’t pay any insurance excess, and your premium remains unaffected. Whether you’re insured or uninsured, our experts handle everything from start to finish — ensuring your vehicle is repaired to manufacturer standards with genuine parts through our Melbourne-based preferred repairers.
With a local Australian call centre, independent assessors, and a fast, stress-free process, Direct Claims makes it easy to get back on the road with confidence.
No Excess to Pay
We handle the claim directly with the at-fault insurer, so you pay nothing out of pocket.
No Excess to Pay
We handle the claim directly with the at-fault insurer, so you pay nothing out of pocket.
Your Insurance Premium Stays the Same
We manage your claim outside your policy, keeping your premiums unaffected.
Your Insurance Premium Stays the Same
We manage your claim outside your policy, keeping your premiums unaffected.
Free Hire Car & Towing in Melbourne
Stay mobile while your car is repaired — we’ll organise a replacement vehicle and towing service.
Free Hire Car & Towing in Melbourne
Stay mobile while your car is repaired — we’ll organise a replacement vehicle and towing service.
Insured or Uninsured Drivers Welcome
We assist all Melbourne drivers involved in not at fault accidents, even if you don’t have insurance.
Insured or Uninsured Drivers Welcome
We assist all Melbourne drivers involved in not at fault accidents, even if you don’t have insurance.
How Does The Not at Fault Claims Process Work?
How Does The Not at Fault Claims Process Work?
1. Accident Details & Claim Review
We review every detail of your accident to confirm you were not at fault and identify all claimable costs — including repairs, towing, and your free replacement hire car in Melbourne.
1. Accident Details & Claim Review
We review every detail of your accident to confirm you were not at fault and identify all claimable costs — including repairs, towing, and your free replacement hire car in Melbourne.
2. Liability Acceptance from Insurer
We contact the at-fault driver’s insurance company to obtain written liability confirmation, allowing your claim to proceed with no excess and no cost to you.
2. Liability Acceptance from Insurer
We contact the at-fault driver’s insurance company to obtain written liability confirmation, allowing your claim to proceed with no excess and no cost to you.
3. Not at Fault Hire Car Provided
Once liability is accepted, we’ll arrange a quality accident replacement vehicle so you stay on the road while your car is repaired by our trusted Melbourne repair network.
3. Not at Fault Hire Car Provided
Once liability is accepted, we’ll arrange a quality accident replacement vehicle so you stay on the road while your car is repaired by our trusted Melbourne repair network.
4. Independent Vehicle Assessment
A licensed assessor inspects your vehicle to confirm repair costs or total loss value, ensuring a transparent and fair evaluation in line with insurer standards.
4. Independent Vehicle Assessment
A licensed assessor inspects your vehicle to confirm repair costs or total loss value, ensuring a transparent and fair evaluation in line with insurer standards.
5. Valuation & Damage Approval
We negotiate directly with the insurer and repairer to secure the most accurate and fair valuation for your vehicle, protecting your right to genuine parts and quality repairs.
5. Valuation & Damage Approval
We negotiate directly with the insurer and repairer to secure the most accurate and fair valuation for your vehicle, protecting your right to genuine parts and quality repairs.
6. Claim Settlement & Completion
We finalise your not at fault claim with the at-fault insurer, recover all associated costs, and ensure you’re fully satisfied with the repair and settlement process.
6. Claim Settlement & Completion
We finalise your not at fault claim with the at-fault insurer, recover all associated costs, and ensure you’re fully satisfied with the repair and settlement process.
Not at Fault Claims in Melbourne — Even If You’re Uninsured
Uninsured? You’re Still Covered.
At Direct Claims Melbourne, we help both insured and uninsured drivers handle their not at fault car accident claims with zero out-of-pocket costs. If the other driver caused the accident, you’re legally entitled to claim all damages through the at-fault driver’s insurer — even if you don’t have insurance yourself.
You don’t need to lodge the claim through your own insurer, which means no excess fees and no risk of premium increases. Our team deals directly with the at-fault insurer, ensuring you receive fast repairs, a free replacement hire car, and full cost recovery.
Whether you hold comprehensive insurance or no policy at all, our Melbourne accident management specialists are ready to assist and get you back on the road quickly and stress-free.
Accurate Valuation of All Costs in Not At Fault Claim
Accurate Valuation of All Costs in Not At Fault Claim
We Know what its like to be at a loss after an accidnt Partically when you were not at fault.
The Costs dont just stop at the damages to your vehicle, our independant assessors work to make sure you are getting the full potential value that you are entitiled to.
We Know what its like to be at a loss after an accidnt Partically when you were not at fault.
The Costs dont just stop at the damages to your vehicle, our independant assessors work to make sure you are getting the full potential value that you are entitiled to.
Motor Vehicle Damge
Our independent assessors inspect and report on your vehicle’s total damage to ensure accurate repair or market-value payout.
Loss Of income
If the accident affected your ability to work, we calculate and recover your lost income directly from the at-fault insurer.
Transport Costs
If you had to take alternate methods of transport because your car was off the road, all of these costs will be added to the Not At Fault Claim.
Incurred Costs
Any other costs as a result of the accident, such as damage to personal property or damage to tools that were in the vehicle at the time.
Motor Vehicle Damge
Our independent assessors inspect and report on your vehicle’s total damage to ensure accurate repair or market-value payout.
Loss Of income
If the accident affected your ability to work, we calculate and recover your lost income directly from the at-fault insurer.
Transport Costs
If you had to take alternate methods of transport because your car was off the road, all of these costs will be added to the Not At Fault Claim.
Incurred Costs
Any other costs as a result of the accident, such as damage to personal property or damage to tools that were in the vehicle at the time.
What clients say about us
After my not at fault accident, they organised a free hire car and dealt with the insurer so I didn’t have to. They made sure I got the proper payout and kept me updated the whole way. Couldn’t recommend them enough!
Alex Samson
Not At Fault
Direct Claims took care of everything after my accident. I didn’t have to argue with the insurer—they fought for me and made sure I was looked after.
Mark Rodriguez
At Fault
From the hire car to the final payout, Direct Claims made the whole thing simple. Highly recommend their service.
Ryan Johnson
Not At Fault
Insurance wanted to cut costs, but Direct Claims made sure my repairs were done properly and my payout was fair.
Tom Bennett
At Fault
We Help You Get Back on the Road After a Not-at-Fault Accident
At Direct Claims, we specialise in helping Australian drivers with their Not at Fault Car Accident Claims. Our expert team manages the entire process — from insurance claim lodgement and vehicle repair coordination to arranging a free accident replacement car — so you don’t pay anything out of pocket.
We work directly with the at-fault party’s insurer to recover all associated costs, ensuring your car is repaired to manufacturer standards using genuine parts and approved repairers. With our local Australian call centre, fast claim process, and independent assessors, you can trust Direct Claims to handle your case professionally and efficiently.
If you’ve recently been in an accident that wasn’t your fault, contact our team today to start your claim. We’re available 7 days a week to help you get back on the road — stress-free.
Get in Touch with DirectClaims Melbourne
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What clients say about us
After my not at fault accident, they organised a free hire car and dealt with the insurer so I didn’t have to. They made sure I got the proper payout and kept me updated the whole way. Couldn’t recommend them enough!
Alex Samson
Not At Fault
Direct Claims took care of everything after my accident. I didn’t have to argue with the insurer—they fought for me and made sure I was looked after.
Mark Rodriguez
At Fault
From the hire car to the final payout, Direct Claims made the whole thing simple. Highly recommend their service.
Ryan Johnson
Not At Fault
Insurance wanted to cut costs, but Direct Claims made sure my repairs were done properly and my payout was fair.
Tom Bennett
At Fault
After my not at fault accident, they organised a free hire car and dealt with the insurer so I didn’t have to. They made sure I got the proper payout and kept me updated the whole way. Couldn’t recommend them enough!
Alex Samson
Not At Fault
Direct Claims took care of everything after my accident. I didn’t have to argue with the insurer—they fought for me and made sure I was looked after.
Mark Rodriguez
At Fault
From the hire car to the final payout, Direct Claims made the whole thing simple. Highly recommend their service.
Ryan Johnson
Not At Fault
Insurance wanted to cut costs, but Direct Claims made sure my repairs were done properly and my payout was fair.
Tom Bennett
At Fault