We Can Help You With Your At Fault Claim
Had an accident that was your fault? No worries — we’ll guide you through the entire process, manage your repairs, and help you recover Excess Fees!
Trusted Australian Repairer
Hassle Free Process
Genuine Parts
Excess Refund
We Can Help You With Your Not At Fault Claim
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Had an accident that was your fault? No worries — we’ll guide you through the entire process, manage your repairs, and help you recover Excess Fees!
Trusted Repairer
Hassle Free
Genuine Parts
Excess Refund
At Fault Claims with Direct Claims Melbourne
When submitting an At Fault Car Insurance Claim, choosing the right repairer is crucial. At Direct Claims Melbourne, we don’t cut corners — we make sure your vehicle is repaired safely, correctly, and to manufacturer standards.
Unlike many insurer-preferred repairers that use cheap aftermarket parts to save costs, we fight for your right to genuine parts and premium workmanship. Our experienced team ensures your car’s performance, safety, and resale value are never compromised.
We handle everything — from communication with your insurer and assessors to managing your repairs and excess recovery process. With Direct Claims, you get complete transparency, high-quality repairs, and a team that always works in your best interest.
Why Choose
Stress-Free Not at Fault Claims in Melbourne
Stress-Free Not at Fault Claims in Melbourne
Direct Claims Melbourne provides complete accident management services for drivers who were not at fault. We handle everything — from insurer communication and claim lodgement to vehicle repairs, hire car arrangement, and even excess reimbursement if you’ve already paid one.
Our goal is to make your recovery simple, fast, and stress-free. All you need to do is share your details — we’ll take care of the rest.
Excess Reimbursement
When you choose Direct Claims as your repairer, we’ll help you recover your excess directly from the at-fault insurer — even if you’ve already paid it. We manage the claim, follow up with the insurer, and handle reimbursement on your behalf.
Excess Reimbursement
When you choose Direct Claims as your repairer, we’ll help you recover your excess directly from the at-fault insurer — even if you’ve already paid it. We manage the claim, follow up with the insurer, and handle reimbursement on your behalf.
Repairs Organised for You
We coordinate assessments, approvals, and repair bookings quickly so you don’t waste time. Your vehicle is repaired using genuine manufacturer parts and to factory standards — no shortcuts, no compromise.
Repairs Organised for You
We coordinate assessments, approvals, and repair bookings quickly so you don’t waste time. Your vehicle is repaired using genuine manufacturer parts and to factory standards — no shortcuts, no compromise.
Hire Car Assistance
We’ll provide a free accident replacement vehicle while your car is being repaired. If your policy doesn’t cover it, we’ll still arrange an affordable option to keep you mobile.
Hire Car Assistance
We’ll provide a free accident replacement vehicle while your car is being repaired. If your policy doesn’t cover it, we’ll still arrange an affordable option to keep you mobile.
One Contact From Start to Finish
You’ll have one dedicated case manager guiding you through your entire claim — from lodgement to repair completion — ensuring consistent updates and total peace of mind.
One Contact From Start to Finish
You’ll have one dedicated case manager guiding you through your entire claim — from lodgement to repair completion — ensuring consistent updates and total peace of mind.
How Does The Not At Fault Claims Process Work?
How Does The Not At Fault Claims Process Work?
1. Start Your Claim
Begin your claim by filling out our online form or contacting our Melbourne team. We’ll review your details and start your not at fault claim immediately.
1. Start Your Claim
Begin your claim by filling out our online form or contacting our Melbourne team. We’ll review your details and start your not at fault claim immediately.
2. Contact Your Insurer
Let your insurer know you’d like Direct Claims Melbourne to handle your repairs. Provide our details, and we’ll take care of everything from that point forward.
2. Contact Your Insurer
Let your insurer know you’d like Direct Claims Melbourne to handle your repairs. Provide our details, and we’ll take care of everything from that point forward.
3. Assessment & Repairs
We coordinate the full process — including inspections, approvals, and repair bookings — ensuring your vehicle is repaired using genuine manufacturer parts to proper standards.
3. Assessment & Repairs
We coordinate the full process — including inspections, approvals, and repair bookings — ensuring your vehicle is repaired using genuine manufacturer parts to proper standards.
4. Repair and Return
Your car will be restored to manufacturer specifications using trusted repairers. We provide full progress updates until your vehicle is ready for pickup.
4. Repair and Return
Your car will be restored to manufacturer specifications using trusted repairers. We provide full progress updates until your vehicle is ready for pickup.
5. Excess Reimbursement
After the repair is complete, we’ll help you recover any excess you’ve paid by claiming directly from the at-fault insurer, ensuring you’re never out of pocket.
5. Excess Reimbursement
After the repair is complete, we’ll help you recover any excess you’ve paid by claiming directly from the at-fault insurer, ensuring you’re never out of pocket.
Why Choose Direct Claims for At Fault Claims in Melbourne
At Direct Claims Melbourne, we take the stress out of managing your at fault car insurance claim. From start to finish, our team ensures your vehicle is repaired safely, correctly, and to manufacturer standards using genuine parts only — no shortcuts, no compromise.
✅ Excess Reimbursement Offer
We help you recover a percentage of your excess costs after completion of repairs — even if the accident was your fault.
✅ We Deal with the Insurer
Our team manages all communication, approvals, and claim logistics directly with your insurer so you don’t waste time on calls or paperwork.
✅ Transparency & Updates
We provide ongoing updates throughout your claim, keeping you informed on every step of your repair progress.
✅ Trusted Repair Network
We partner exclusively with certified Australian repairers who meet strict quality standards and use only genuine manufacturer-approved parts.
What clients say about us
After my not at fault accident, they organised a free hire car and dealt with the insurer so I didn’t have to. They made sure I got the proper payout and kept me updated the whole way. Couldn’t recommend them enough!
Alex Samson
Not At Fault
Direct Claims took care of everything after my accident. I didn’t have to argue with the insurer—they fought for me and made sure I was looked after.
Mark Rodriguez
At Fault
From the hire car to the final payout, Direct Claims made the whole thing simple. Highly recommend their service.
Ryan Johnson
Not At Fault
Insurance wanted to cut costs, but Direct Claims made sure my repairs were done properly and my payout was fair.
Tom Bennett
At Fault
Get in Touch with DirectClaims Melbourne
Contact Us
Had a not-at-fault accident? Our team can help you start your claim and arrange a free hire car
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FILL OUT A CLAIM FORM TODAY!
We use this form to understand your accidnt a little better so we can assist you as fast as we can.
At Fault Claims with Direct Claims Melbourne
When submitting an At Fault Car Insurance Claim, choosing the right repairer is crucial. At Direct Claims Melbourne, we don’t cut corners — we make sure your vehicle is repaired safely, correctly, and to manufacturer standards.
Unlike many insurer-preferred repairers that use cheap aftermarket parts to save costs, we fight for your right to genuine parts and premium workmanship. Our experienced team ensures your car’s performance, safety, and resale value are never compromised.
We handle everything — from communication with your insurer and assessors to managing your repairs and excess recovery process. With Direct Claims, you get complete transparency, high-quality repairs, and a team that always works in your best interest.
Why Choose Direct Claims for At Fault Claims in Melbourne
At Direct Claims Melbourne, we take the stress out of managing your at fault car insurance claim. From start to finish, our team ensures your vehicle is repaired safely, correctly, and to manufacturer standards using genuine parts only — no shortcuts, no compromise.
✅ Excess Reimbursement Offer
We help you recover a percentage of your excess costs after completion of repairs — even if the accident was your fault.
✅ We Deal with the Insurer
Our team manages all communication, approvals, and claim logistics directly with your insurer so you don’t waste time on calls or paperwork.
✅ Transparency & Updates
We provide ongoing updates throughout your claim, keeping you informed on every step of your repair progress.
✅ Trusted Repair Network
We partner exclusively with certified Australian repairers who meet strict quality standards and use only genuine manufacturer-approved parts.
What clients say about us
After my not at fault accident, they organised a free hire car and dealt with the insurer so I didn’t have to. They made sure I got the proper payout and kept me updated the whole way. Couldn’t recommend them enough!
Alex Samson
Not At Fault
Direct Claims took care of everything after my accident. I didn’t have to argue with the insurer—they fought for me and made sure I was looked after.
Mark Rodriguez
At Fault
From the hire car to the final payout, Direct Claims made the whole thing simple. Highly recommend their service.
Ryan Johnson
Not At Fault
Insurance wanted to cut costs, but Direct Claims made sure my repairs were done properly and my payout was fair.
Tom Bennett
At Fault
After my not at fault accident, they organised a free hire car and dealt with the insurer so I didn’t have to. They made sure I got the proper payout and kept me updated the whole way. Couldn’t recommend them enough!
Alex Samson
Not At Fault
Direct Claims took care of everything after my accident. I didn’t have to argue with the insurer—they fought for me and made sure I was looked after.
Mark Rodriguez
At Fault
From the hire car to the final payout, Direct Claims made the whole thing simple. Highly recommend their service.
Ryan Johnson
Not At Fault
Insurance wanted to cut costs, but Direct Claims made sure my repairs were done properly and my payout was fair.
Tom Bennett
At Fault