🚘 What To Do After a Car Accident in Melbourne

A car accident can happen when you least expect it. In the moments after impact, confusion and adrenaline can make it hard to think clearly.
Knowing how to respond safely protects you, your passengers, and others on the road — while also strengthening your insurance claim later.

At Direct Claims Melbourne, we’ve managed thousands of accident cases, and here’s exactly what we recommend every driver should do after a crash.

1️⃣ Prioritise Safety First

Before doing anything else, check for injuries to yourself, passengers, and others involved.
If it’s safe, move your vehicle out of traffic to prevent further accidents.

Turn on your hazard lights and, if available, set up warning triangles or cones to alert approaching drivers.

2️⃣ Stay Calm and Call for Help

Even in minor collisions, it’s wise to contact the police if there’s visible damage, disagreement about fault, or any injuries.
Police reports can be vital later when insurers assess liability.

If anyone is injured, call 000 immediately for medical or emergency assistance.

3️⃣ Exchange Information Carefully

Gather all the essential details from the other driver:

• Full name

• Licence number

• Phone number

• Insurance company and policy details

Avoid discussing fault or admitting blame — even casual apologies can be misinterpreted later.
Let the professionals and insurers determine who’s at fault.

4️⃣ Gather Clear Evidence

Use your phone to take photos and videos of:

• All vehicles involved (wide and close-up shots)

• Number plates and street signs

• Road conditions, skid marks, and traffic lights

• Visible damage from multiple angles

Good evidence makes the not-at-fault claim process smoother and strengthens your position with insurers.

5️⃣ Contact Direct Claims Melbourne Immediately

Once everyone is safe and the scene is documented, call Direct Claims Melbourne.
We’ll handle everything for you — including:

• Towing your vehicle to an approved repairer

• Arranging a free accident replacement car (delivered same day in most cases)

• Managing all communication with insurers on your behalf

That means no stress, no out-of-pocket costs, and no waiting on hold with your insurance company.

6️⃣ Look After Yourself Afterwards

Even if you feel okay, book a medical check-up — some injuries like whiplash or muscle strain appear days later.
Also, take time to recover emotionally. Car accidents can be mentally draining, and it’s important to rest and reset.

✅ Protect Your Rights as a Not-At-Fault Driver

Following these steps helps protect your safety, rights, and insurance position after a collision.

The Direct Claims Melbourne team is available 7 days a week to guide you through every stage — from the scene of the crash to getting your repaired vehicle back.

👉 Call 03 8589 2281 or start your not-at-fault claim online today.
We’ll ensure your claim is handled professionally, efficiently, and stress-free, so you can focus on what matters most — your recovery.