🚗 What To Do After a Not At Fault Car Accident in Melbourne

Being involved in a car accident can be stressful, confusing, and time-consuming — especially when it wasn’t your fault.
Many Melbourne drivers don’t realise that if they’re not at fault, they have clear rights under Australian law to recover all costs from the at-fault driver’s insurer.

This includes:

• ✅ Vehicle repairs

• ✅ Towing costs

• ✅ A free accident replacement car while your vehicle is being assessed or repaired

At Direct Claims Melbourne, we’ve helped hundreds of local drivers handle their not-at-fault claims smoothly and efficiently.
Here’s a step-by-step breakdown of what to do immediately after an accident 👇

🛑 Step 1: Prioritise Safety and Gather Information

Move yourself and others to a safe area and check for injuries. Once everyone is safe:

• Take clear photos of all vehicles involved, number plates, and the surrounding area

• Exchange details with the other driver (full name, address, licence number, phone number, and insurer)

• Gather witness information if possible — this can make a big difference later when establishing fault

🚫 Step 2: Don’t Admit Fault

Even if the other driver tries to pressure you, never accept or assign blame at the scene.
Liability is determined by insurers — not drivers.
Stay calm, record your version of events, and let the evidence speak for itself.

📞 Step 3: Contact Direct Claims Immediately

Once you’re safe and have gathered details, contact Direct Claims Melbourne.
Our expert team will manage your claim from start to finish — including:

• Lodging your claim

• Coordinating with insurers

• Arranging repairs

• Providing a free accident replacement car (often the same day!)

This means no stress, no downtime, and no out-of-pocket costs.

🧾 Step 4: Let Us Handle the Insurance Process

We deal directly with the at-fault driver’s insurance company so you don’t have to.
Our team ensures:

• All associated costs are fully covered

• You don’t pay excess fees

• You never waste time chasing updates or waiting on hold

Everything is taken care of — you simply hand us the details, and we handle the rest.

💬 Step 5: Keep Your Peace of Mind

Our Melbourne-based specialists keep you updated at every stage of the process.
From claim lodgement to vehicle return, you’ll always know what’s happening with your case.

At Direct Claims, we believe that if you’re not at fault, you shouldn’t have to deal with the financial or emotional burden of an accident.

✅ Get Back on the Road — Fast, Free, and Hassle-Free

Whether you need repairs, towing, or a same-day hire car, Direct Claims Melbourne is here to take the stress out of your accident.

📞 Contact our team today to start your not-at-fault claim and get back behind the wheel without delay.